I report to two managers. I have learned what goes to who and how to work with both, but something has set off one of them recently. I have some guesses as to what, but what doesn’t matter, not when you’re coming after my team. She has begun telling me off for how I manage certain things that are technically under the other managers responsibilities, who is perfectly fine with how I’m running things. She’s pissed that she can’t control this aspect and it shows. She has begun demanding I start writing up my employees for things they have not done wrong. Most of the time I can protect them from that and they have no idea how I am standing up for them when they can’t see it. But occasionally I can’t, she finds (or forces) a way around me.
Yesterday one of my employees compared us to the angel/demon on the shoulders. That technically we say the same things, but it is so drastically different in approach that it feels like those two separate entities. This breaks my heart. No one should feel torn like this at work, work is stressful enough on its own. I want to merge the gap, but how do I do that without losing some of that “angel” side I feel they deserve?
When we have differing opinions she demands that I look at it from a “business standpoint.” That it isn’t her showing a lack of empathy, it’s her watching out for the business because she has to. Well I call bullshit on that! Want to look from a “business standpoint?” Fine, let’s do that.
There are numerous studies on the cost of employee turnover, a good starting point if you’re interested is here. Not only does it have strong explanations, but also links to multiple other studies and articles. In general it is estimated that for each employee lost the company is paying 1.5 to 2 times their annual salary to replace them. So let’s throw out a random number and say your entry level employee is making $12 per hour. Annual salary is $24,960 so the cost to lose and replace that employee will cost $37,440 to $49,950.
So here is one of numerous examples over the last few weeks. An employee is running in at the last minute and clocking in a few minutes late because she had to spend her lunch break getting her mother to the doctor. I am aware, and mention to try to get in a bit earlier and call if you’re going to be late, but that I understand that things sometimes make that hard. I don’t tell little miss “business standpoint” cause it’s none of her goddamn business. Someone else in the office complains and she pulls me aside to say it’s “embarrassing” to have someone else bring it to her attention and that I need to issue a written warning. I mention that the employee technically is on time, but I understand the perception issue and will speak to her. I will not issue a written warning as this has not been an issue in the past and in fact you had just complimented this exact employee on her timeliness. “Well I was looking at a different period of time. This is not acceptable to this business!”
So the following morning I chat with said employee and explain that there are perception issues that can cause concern if coming in at the last minute, and beyond that it is also more stressful for you as well. Try to get in about 10min early as often as possible to have that extra time to settle in and not feel or look hurried. She says that makes a lot of sense, and that she was told we would be “having this chat” but that it made a lot more sense than the previous afternoons conversation. What? Yeah, bitch face had pulled the employee aside after speaking with me the day before and told her that “if you can’t remember to come on time, you can’t continue to work here.”
So let me get this straight. A temporary timeliness issue in order to get your mom to the doctor is worth costing the company tens of thousands of dollars so you can show off your “business standpoint?” And this is one of numerous instances over the course of the last few weeks. I can only imagine what she’s saying to my other manager to see if she can get him to write me up while we’re at it. I only wonder if he will stand for me as much as I do for my team.